Privacy Policy — q444

This Privacy Policy ("Policy") is published by q444 ("q444", "we", "us", or "the Platform"), accessible at https://q444.cam. It governs the collection, processing, storage, and protection of personal data belonging to individuals ("Users", "you") who register an account, access, or interact with the q444 online betting and casino platform.

q444 is committed to protecting the privacy of its users and to processing personal data responsibly, transparently, and in accordance with applicable data protection standards. This Policy explains what data we collect, why we collect it, how we use and protect it, who we may share it with, and what rights you hold with respect to your own personal information.

By registering an account on q444 or by continuing to use the Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described herein to the extent that consent is required as a legal basis for processing under applicable law.

If you do not agree with any aspect of this Policy, you should discontinue use of q444 and, if applicable, close your account in accordance with the Terms & Conditions.

The following terms carry specific meanings throughout this Policy:

q444 collects personal data through three primary channels: data you provide directly, data generated through your use of the Platform, and data received from third parties such as KYC verification providers.

3.1 Data You Provide Directly

3.2 Data Generated Through Platform Use

• Betting and gaming activity records, including wager amounts, game selections, and outcomes
• Login timestamps, session duration, and navigation patterns
• Device information: browser type, operating system, screen resolution, and device identifiers
• IP address and approximate geolocation data derived therefrom
• Cookie and tracking data as described in Section 10

3.3 Data Received From Third Parties

• Identity verification outcomes from KYC service providers
• Fraud and risk scores from anti-fraud platforms
• Payment confirmation data from payment processors
• Self-exclusion status information from recognised responsible gambling registers (where applicable)

q444 processes personal data on the following legal bases, depending on the nature of the processing activity:

• Contractual Necessity: Processing required to fulfil the contract between q444 and the User — including account creation, transaction processing, KYC verification, and support services.
• Legal Obligation: Processing required to comply with anti-money laundering (AML), counter-terrorism financing (CTF), and other applicable legal or regulatory obligations.
• Legitimate Interests: Processing carried out in pursuit of q444's legitimate business interests — including fraud prevention, platform security, service improvement, and responsible gambling enforcement — where those interests are not overridden by your fundamental rights.
• Consent: Where consent is obtained explicitly, for instance in connection with optional marketing communications or non-essential cookies. Consent may be withdrawn at any time without affecting prior processing.

Personal data collected by q444 is used exclusively for the following purposes:

• Account Management: Creating, maintaining, and securing your registered q444 account.
• Transaction Processing: Facilitating PKR deposits and withdrawals through available payment channels.
• Identity & Age Verification (KYC): Confirming that account holders are of legal age (18+ or the higher minimum required by the applicable jurisdiction) and that their stated identity is accurate.
• Anti-Money Laundering (AML) Compliance: Monitoring transactions for unusual patterns and reporting obligations under applicable AML legislation.
• Responsible Gambling: Detecting signs of problem gambling behaviour and enabling the effective operation of responsible gambling tools, including self-exclusion, deposit limits, and session time reminders.
• Platform Improvement: Analysing anonymised usage data to improve navigation, game performance, and the overall user experience.
• Fraud Prevention: Identifying and blocking fraudulent activity, duplicate accounts, bonus abuse, and collusion.
• Customer Support: Responding to support queries and resolving disputes using account and communication data.
• Legal Compliance: Meeting obligations imposed by applicable laws, including data retention requirements and cooperation with competent authorities where legally required.

q444 does not use personal data for unsolicited marketing without prior consent, and does not sell, lease, or otherwise commercialise personal data.

q444 does not sell personal data to any third party. Personal data may be shared in the following limited circumstances:

• Service Providers (Data Processors): Vetted third-party providers engaged to deliver specific services — including KYC verification, payment processing, fraud detection, IT infrastructure, and customer support platforms. All processors are bound by written data processing agreements that prohibit use of data for their own purposes.
• Payment Partners: Payment method references such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, and Bank Alfalah are mentioned for user familiarity only. Where any such provider processes transaction data, that processing is governed by the provider's own privacy policy. q444 does not claim that any of these providers endorse gambling or are formally affiliated with the Platform.
• Regulatory and Legal Authorities: Where required by applicable law, court order, or lawful demand from a competent regulatory or law-enforcement authority, q444 may disclose personal data. q444 will seek to notify the affected User where legally permissible.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of q444's assets, personal data held may be transferred to the successor entity, subject to equivalent data protection standards.

The q444 Platform and its associated service providers may process personal data in jurisdictions outside of Pakistan. Where personal data is transferred internationally, q444 takes reasonable steps to ensure that an adequate level of data protection is maintained, including:

• Transferring data only to countries or organisations that provide an adequate level of protection recognised by applicable data protection standards
• Entering into standard contractual clauses or equivalent data transfer mechanisms with recipient processors
• Carrying out risk assessments for transfers to jurisdictions without a formal adequacy determination

By registering an account with q444, you acknowledge that your personal data may be processed in jurisdictions outside your country of residence, and you consent to such transfer where required as a legal basis.

q444 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to the following retention principles:

• Active Accounts: Personal data is retained for the full duration of an active account relationship.
• Closed Accounts: Following account closure, q444 retains identity, financial, and transaction records for a minimum period required by applicable AML, taxation, and gaming regulations — typically five (5) years from the date of last transaction, or longer where legally required.
• KYC Documents: Copies of identity documents are retained for the period required by applicable AML obligations, typically five (5) years post-account closure.
• Support Records: Customer support communications are retained for up to two (2) years from the last interaction, unless a dispute or investigation requires longer retention.
• Marketing Consent Records: Records of consent and withdrawal of consent are retained indefinitely to demonstrate compliance with applicable requirements.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

q444 implements appropriate technical and organisational security measures to protect personal data against accidental loss, unauthorised access, disclosure, alteration, and destruction. These include:

• Encryption in Transit: All data transmitted between your browser and the q444 Platform is encrypted using 256-bit SSL/TLS technology.
• Encryption at Rest: Sensitive personal and financial data stored on q444 servers is encrypted at the storage layer.
• Access Controls: Internal access to personal data is restricted on a strictly need-to-know basis, with role-based access controls and audit logging.
• Two-Factor Authentication: Optional 2FA is available to all account holders and strongly recommended to protect account access.
• Routine Security Reviews: q444 conducts periodic security assessments of its infrastructure and third-party integrations.

While q444 takes security seriously, no online platform can guarantee absolute security. In the event of a data breach that creates a significant risk to affected individuals, q444 will notify the affected parties and relevant authorities in accordance with applicable legal requirements.

q444 uses cookies and similar tracking technologies on its Platform. The following categories of cookies may be set:

You may manage or delete cookies through your browser settings at any time. Disabling strictly necessary cookies may prevent access to certain Platform features. q444 does not currently use third-party advertising cookies or serve targeted advertising.

Subject to applicable law and the specific circumstances of your request, you may exercise the following rights with respect to your personal data held by q444:

To exercise any of the above rights, please contact our support team via Live Chat or by submitting a Help Center ticket. We will respond to all valid requests within a reasonable timeframe consistent with applicable law. We may require identity verification before processing your request to protect against fraudulent access.

q444 is strictly an adults-only platform. Registration and use of q444 services is prohibited for persons under the age of 18, or the higher minimum age required by the applicable operator or license jurisdiction.

q444 does not knowingly collect personal data from minors. If we become aware that personal data has been collected from an individual under the applicable minimum age, that account will be immediately suspended and the relevant personal data deleted or pseudonymised, consistent with applicable legal obligations.

If you believe that a minor has registered an account on q444, please notify us immediately via Live Chat or email so that the account can be reviewed and closed promptly.

q444 operates as an English-language online betting platform designed for Pakistani users in cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, and Peshawar. The Platform supports PKR as its primary account currency and references familiar local payment methods for user convenience.

Users accessing q444 from Pakistan should be aware of the following:

• Pakistan has gambling restrictions, including the Prevention of Gambling Act, 1977. The lawfulness of online gambling in Pakistan may depend on applicable law and jurisdiction. This Policy does not constitute legal advice, and users are solely responsible for understanding the law applicable to their use of q444.
• q444 is not licensed, regulated, approved, or endorsed by the Government of Pakistan, the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, any provincial authority, or any Pakistani financial institution.
• References to Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah, or any other Pakistan-based payment provider are for user familiarity only. q444 does not claim that any of these providers are affiliated with, endorse, or support this Platform or gambling activity.
• Personal data transmitted through payment channels may be subject to the privacy policies and data processing practices of those third-party payment providers, which are independent of this Policy.

q444 reserves the right to update this Privacy Policy at any time to reflect changes in its data processing practices, applicable law, or Platform functionality. Where material changes are made, the "Last reviewed" date at the top of this page will be updated, and registered users will be notified via the Platform or by email where required.

Continued use of the q444 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the revised terms, to the extent that acceptance is a valid legal basis under applicable law. If you do not agree to a material change, your remedy is to close your account in accordance with the Terms & Conditions.

We encourage you to review this Policy periodically to stay informed of how q444 manages your personal data.

For all privacy-related enquiries, data subject rights requests, or concerns about how q444 handles your personal data, please contact our support team through the following channels:

• Live Chat: Available 24/7 within your account dashboard — the fastest route for urgent data concerns
• Help Center: Submit a formal data subject request ticket through the Help Center after logging in
• Email: [email protected] — plain text only, not a clickable link

Please include "Privacy Request" in your subject line and provide sufficient detail to allow us to locate your account and process your request accurately. We will acknowledge receipt of all valid requests promptly and aim to resolve them within a timeframe consistent with applicable data protection obligations.

Support is available in English and Urdu, 24 hours a day, 7 days a week.